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Cancellation Policy

At Catastrophe Adjuster Training Institute, we strive to conduct every scheduled course. However, certain circumstances, such as minimal enrollment or instructor illness, may result in the cancellation of a scheduled course. If a scheduled course is cancelled by Catastrophe Adjuster Training Institute, at your option a full refund or a courtesy transfer to the next scheduled course will be provided. Should a scheduled participant* be unable to attend a course, they may contact the Catastrophe Adjuster Training Institute for a refund (based upon the refund policy below), courtesy transfer to a future course, or subject to certain conditions they may send a participant to take their place for the scheduled course.

  • Cancellations received 14 or more days prior to the scheduled course start date will be provided a full refund.
  • Cancellations received between 13 and 5 days prior to the course inclusive days prior to the scheduled course start date will be liable for 50% of the course fee and a partial refund will be issued accordingly.
  • Cancellations received less than 5 days prior to the course start date will not be honored, the scheduled participant will be liable for 100% of the course fee, and no refund will be processed.

To cancel, the scheduled participant must contact The Catastrophe Adjuster Training Institute (877) 341-4900, or by email at studenthelp@thecatinstitute.com. A notice of cancellation, in any form, received after 5:00 p.m. on any day will be deemed to have been received the next day. All decisions concerning this Cancellation Policy are within the sole and absolute discretion of The Catastrophe Adjuster Training Institute and are final.

Transfers

All courtesy transfers must be used within one year of the original class start date, and the original course fee will be transferred to the new course. If the courtesy transfer is not completed within one year of the original class start date, the scheduled participant will be liable for full course fee.

No Shows

A scheduled participant that is a no show to the scheduled course will not be allowed a courtesy transfer and will be liable for the full course fee.

* If a scheduled participant is enrolled under a Veteran’s Administration policy, the VA Refund Policy governs any refund and the VA Refund Policy shall control over any conflict with the Cancellation Policy above.

The Catastrophe Adjuster Training Institute 3109 Skyway Circle N. Irving, TX 75038
Phone: 214-5961563 Fax: 214-596-1670
www.thecatinstitute.com

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